Our first-level support is there for your users when they need it. If problems or questions arise in the daily handling of a software, we provide first aid and support the users immediately and directly when they cannot get on on their own. We use the clear and easy-to-use Salesforce Desk platform so that users can address their concerns quickly and directly to the right contact person. He is not sitting in an Asian call center, but directly here with us in Lower Saxony. So you can be sure that fast and competent help is guaranteed directly from our specialist teams for your users.
In second-level support, the solutions for our first level are worked out. They also take care of installations, updates and maintenance of your systems.